How to Reprint a Shipping Label on eBay

eBay is a powerhouse in the world of e-commerce, offering both casual and professional sellers a streamlined method of selling goods to a global market. One of the crucial aspects of a successful transaction is shipping—and that includes correctly printing the shipping label. However, situations may arise where a seller needs to reprint the shipping label due to printer errors, misplaced documents, or simple human oversight. Fortunately, eBay offers an easy solution to reprint shipping labels.

TLDR: eBay allows users to quickly reprint a shipping label within a specified time frame, usually up to 24 hours after purchase. To do so, sellers need to go to their “My eBay” or “Seller Hub,” locate the shipped item, and use the “Reprint label” option. This feature is available for domestic and international labels. It’s essential to know that reprinting is not the same as voiding or purchasing a new label, and time limits apply.

Why Reprinting a Shipping Label Might Be Necessary

There are several reasons why a seller might need to reprint a shipping label:

  • Printer error: Ink smudges or paper jams can render a label unreadable.
  • Misplacement: The printed label might get lost before it’s attached or dropped off.
  • Packaging changes: Changes in packaging might require switching the label to a different box.
  • Backup copy: In some cases, sellers like to have an extra copy of the label for their own records.

Time Limit for Reprints

eBay typically allows sellers to reprint a shipping label within 24 hours of the label’s original creation time. However, this window can vary slightly based on the shipping carrier or eBay system maintenance periods. It is advisable to reprint the label as soon as possible after realizing the need.

Step-by-Step Guide on How to Reprint a Shipping Label on eBay

Reprinting a shipping label on eBay is straightforward. Here’s how it’s done:

1. Log In to Your eBay Account

Head to www.ebay.com and sign in using your seller credentials.

2. Access ‘My eBay’ or ‘Seller Hub’

Depending on your account type:

  • If you are a casual seller, click on “My eBay” in the top-right corner and then choose “Selling”.
  • If you’re a business seller or someone using eBay more frequently, go to the “Seller Hub”.

3. Locate the Order

Under the Orders or Manage Orders section, find the order for which the label was originally printed. You can search by the buyer’s name, item name, or transaction date.

4. Click on ‘Print Shipping Label’

Next to the selected order, look for an option that says “Print Shipping Label” or “Reprint Label”. If the label was already printed once and you’re still within the allowable time, the system will show the reprint option.

5. Confirm and Reprint

Click the reprint option and follow the prompts. Depending on your printer settings, you may be asked to confirm the printer and page layout. Once set, click “Print”.

What to Do If the Reprint Option Is Not Visible

There might be instances when the “Reprint” button is not visible. Here’s why that might happen and what can be done:

  • Reprint window has expired: If 24 hours or more have passed, reprinting might no longer be available.
  • Label was voided: If the label was previously voided, it can’t be reprinted.
  • Technical issue: Sometimes browser or site glitches cause options not to appear. Refresh the page or try using a different browser.

If none of these are the case, sellers can contact eBay support for further assistance.

Can You Reprint More Than Once?

Yes—within the permitted timeframe, a label can generally be reprinted multiple times. This is helpful when additional copies are needed, or if the first print was not successful. However, these labels should not be used more than once for actual mailing, as duplicate use may result in issues with the carrier.

Important Considerations When Reprinting

There are a few best practices and additional tips to keep in mind:

  • Use a reliable printer: Make sure your printer is in good condition with enough ink and correctly aligned paper.
  • Avoid duplicate mailing: Only one label should be used for shipping to prevent mail being returned or misrouted.
  • Match the package: Ensure that the label still matches the weight and dimensions of the package. If anything has changed, it may be necessary to void the original and create a new label.

Using the eBay Mobile App

The eBay mobile app also allows label reprinting, though the process may vary slightly depending on the OS (iOS or Android). Here’s a quick guide:

  1. Open the eBay app and log in.
  2. Go to “Selling” and tap on the shipped item.
  3. Look for an option like “Reprint Shipping Label”.
  4. You may receive a prompt to send the label to a connected printer or email.

This method is especially useful for sellers on the go or those using wireless printers.

When to Void and Create a New Label Instead

If any details of the package have changed—like weight, dimensions, or delivery location—a reprint is no longer sufficient. You should instead void the original label and create a new one. This ensures that the postage cost and delivery expectations remain accurate for both seller and buyer.

Conclusion

eBay makes it relatively easy for sellers to reprint shipping labels when needed. By following a few simple steps through the platform’s interface—whether on desktop or mobile—sellers can correct printing mishaps without derailing the shipping process. The key is acting promptly within the allowed time frame and ensuring the reprinted label matches the original packaging specifications.

Frequently Asked Questions (FAQ)

  • Q: How many times can I reprint a shipping label?
    A: You can reprint it multiple times within the allowed time frame, usually up to 24 hours after purchase.
  • Q: Can I reprint the shipping label after 24 hours?
    A: Not usually. After 24 hours, the option may disappear. In that case, consider voiding the label and creating a new one if necessary.
  • Q: Will I be charged again for reprinting the label?
    A: No. Reprinting does not incur an additional cost since it is not a new purchase.
  • Q: Can I reprint the label from the mobile app?
    A: Yes. The eBay app allows for reprinting as long as you are within the allowed timeframe.
  • Q: Do I need to notify the buyer if I reprint the label?
    A: No, unless it affects the shipping timeline. The tracking number remains the same.